Privacy Policy

Floofly ("Floofly," "we," "us," or "our") operates the Floofly app at app.floofly.pet and the website at floofly.pet. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our services.

We built Floofly for pet care coordination, not for advertising profiles. We do not sell your personal information or your pet's information.

We may collect the following types of information:

• Account information: name, email address, and login credentials you provide when you create an account.
• Pet and care data: pet names, species, care logs, feeding records, medication schedules, notes, reminders, and other information you enter into the app.
• Usage information: pages visited, features used, device type, browser type, and general interaction data that helps us improve the product.
• Technical data: IP address, approximate location derived from IP, and cookies or similar technologies on our website.
• Communications: messages you send us through email or support channels.

We use collected information to:

• Provide, maintain, and improve the Floofly app and website
• Sync care records between authorized household members and caregivers
• Send service-related messages such as account confirmations and reminders you set up
• Respond to support requests and privacy inquiries
• Monitor performance, fix bugs, and prevent abuse or fraud
• Comply with legal obligations

We do not use your pet care data to build advertising profiles, and we do not sell personal information to third parties.

We may share information only in these situations:

• With people you authorize: if you invite family members or caregivers, they can see the pet care information you share within your household.
• Service providers: trusted vendors who help us operate the service, such as hosting, analytics, and email delivery. They may access data only to perform services for us and are required to protect it.
• Legal requirements: when required by law, regulation, legal process, or to protect rights, safety, and security.
• Business transfers: if Floofly is involved in a merger, acquisition, or asset sale, information may transfer as part of that transaction with appropriate notice where required.

Our website may use cookies and similar technologies to remember preferences, measure traffic, and understand how visitors use our pages. You can control cookies through your browser settings. Some site features may not work correctly if cookies are disabled.

We may use privacy-conscious analytics tools to understand aggregate usage patterns. We aim to collect only what we need to improve the product.

We retain account and pet care data for as long as your account is active or as needed to provide the service. If you delete your account, we delete or anonymize associated personal data within a reasonable period, except where retention is required for legal, security, or backup purposes.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your account and associated data
• Object to or restrict certain processing
• Export your data in a portable format where technically feasible

To make a privacy request, email privacy@floofly.pet. We may need to verify your identity before processing certain requests.

Floofly is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

If you access Floofly from outside the country where our servers are located, your information may be transferred to and processed in other countries. We take steps designed to protect data in accordance with this policy and applicable law.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of Floofly after changes become effective means you accept the revised policy.

Questions about this Privacy Policy can be sent to privacy@floofly.pet. For general support, visit our contact page.